Demurrage and detention are avoidable costs that arrive as a surprise. They arrive as a surprise because nobody was counting.
We count. Every consignment on our books carries its discharge date and the carrier’s free days, and the tracking page shows you exactly where you stand — green while there is room, amber at seventy per cent, red once detention has started accruing.
Free time is recorded from the discharge date against the carrier terms.
The tracking page shows days used against days allowed, updated daily.
We escalate before the charge begins, not after.
Where a delay is the carrier’s or the port’s, we pursue a free-time extension.
Four questions about your consignment and you get an indicative breakdown of our charges and the duty to expect — before you speak to anyone.